Service Management Assignment Example | Topics and Well Written Essays - 500 words - 1

Service Management - Assignment Example nsidered most effective in identifying the influences of customer satisfaction is any form of quantitative customer satisfaction survey that manifest the unconsciously and qualitatively experienced customers into tangible and meaningful measures that can be used for decision making. For example through the quantitative method, customers can rank the influencers that affect their purchasing behavior. Customers in business to customer markets often want to be treated with customized service even though their volumes of service are always high. This creates a gap that can only be addressed by the use of a focus strategic option which seeks to learn more about specific markets. For customers in business to business markets, their needs often focus on value, which means that to address this gap, the differentiation strategic option which seeks to value-based service is used. Customer survey forms collected and evaluated shows that marketers will continue to be faced with the responsibility of understanding their market through means such as research and development (R&D). This is because the needs of customers were noted to be very different and widespread, requiring only a detailed market research to discover these differences and building the right segments to provide services to customers. Supply networks and supplier relationships are focused on by the author in the sixth chapter. In this chapter, the author notes that supply chain management is very crucial in ensuring that the goal of the company in achieving efficiency and effectiveness can be realized. To do this, the need for all stakeholders to function in a manner that is in line with the organizational culture of the main service provider is recommended. Most service providers have underestimated the role and place of supply chain, thinking that supply chain management is useful only for those in retail and other product based industries. The supply chain constructed below however shows that the service

Proposal on the Disposal of Old Computers by Recycling Essay Example for Free

Proposal on the Disposal of Old Computers by Recycling Essay Imagining if we have 500 computers to dispose of, including its monitors attached to it, we are leaving approximately 3,000 lbs. of lead in the ground contaminating our environment if we do not recycle them properly. First step is the creation of a Disposal Team consisting of at least three IT personnel of our company and be responsible in the proper disposal of all the old machines by forwarding it to a third-party recycling organization. The team shall first take inventory not only the computers but also the monitors attached, non-working printers, fax machines, and copiers. Everything should be accounted for and make sure nothing will be just sitting around or just piling up somewhere in the workplace and suggest that this assessment must be done regularly. The team will also be responsible in reformatting and removing the hard drives using applicable security software in cleaning all the information of the hard drives to prevent from other people from recovering any vital or sensitive information it may hold. It is also important to remove all company control tags to avoid identification to which company it came from. In the selection of the right recycling company, the disposal team shall make a thorough research and make recommendations for me as to the name of the company and why they had chosen such company. My primary requirement is that the company should not only be reputable but also certified, and a participant of the EPAs Sustainable Materials Management (SMM) Electronics Challenge program. The Challenge has three main goals, namely: 1. Ensure responsible recycling through the use of third-party certified recyclers, 2. Increase transparency and accountability through public posting of electronics collection and recycling data, and 3. Encourage outstanding performance through awards and recognition (EPA. gov, 2012, Electronics Challenge, p. 2). Participants under this program responsibly manage used electronics collected by maximizing recycling and possible reuse, minimize damage to humans and the environment and proper destruction of sensitive information on all recycled machines. Reputable recycling companies must provide written documentation of the disposal procedures, they should tell us where did the hard drive sent or how did they destroy it. We do not want the old machines to be sent to third-world countries dumping ground where it will harm their own people due to its hazardous waste. The company should state it clear how they handle data destruction. If they cannot provide such documentation then it is not a reputable one. Finally, the recycling company must submit to our company a report or written documentation on the procedure on how it handled its machine disposal with record of serial numbers, type of machine, description, and date of disposal. Recommendation In addition to the new recycling program being adopted in our company, I am also suggesting leasing of computers instead of buying them. Leasing in the financial aspect may save the company money by not spending too much on computers upfront. Usually, lease runs for about three years almost the same time as new technology has just set in. The companys computer then will always have the latest technology and even the latest operating system. The company will also be entitled for purchase credits from the vendor upon return of older units when lease is up and upgrade for newer ones. In that way our company will not assume ownership of the machines and the vendor itself will be the one responsible in recycling it, less burden, and lesser tasks from our IT department. References What are the benefits of the SMM Electronics Challenge? (2012, September). Electronics Challenge, page 1. Retrieved  from  http://www. pa. gov/smm/electronics/ec_q;amp;a. htm Meyer, M. J. , El Ella, W. A. , ;amp; Young, R. M. (2004, 2004). Disposal of Old Computer Equipment. The CPA Journal, page 1. Retrieved  from  http://www. nysscpa. org/cpajournal/2004/704/essentials/p70. htm

Explain and describe what a limiting factor is

Explain and describe what a limiting factor is Limiting factor is any factor that restricts a company or an organisations activities. In simple words, a limiting factor is the factor which is limited or not freely available to the company. Limiting factors in an organisation can be labour time, raw material, machine hours or space. For example, when sales demand excess the productivity capacity, the company do not have enough resources to produce the product, the scarce resource will be the factor that restricts the companys activities. The production constraints can be removing and additional resources can be acquired when the scarce resources are existed. Hence, the scarce resources should be identified to make sure the company has enough resources to produce their products as many as their wish. By using limiting factor, we can maximize the profit when obtained the greatest possible contribution to profit each time. Example1: A B C Contribution per unit of output RM 24 RM 20 RM 12 Machine hours required per unit of output 6 hours 2 hours 1 hours Estimated sales demand 3,000 units 3,000 units 3,000 units Required machine hours 18,000 hours 6,000 hours 3,000 hours The machine hour is limited to 18,000 hours for the period because of the breakdown of one machine. Consider Example 1. From the example 1, we know that the company required total 27,000 machine hours to produce the total sales demand of the product A, B and C that they estimated. However, the company only has 18,000 machine hours for the period because of the breakdown of one machine. In this situation, companys activities are limited in the available of machine hours. When we looking at the available information, we will think that the company should produce the product A first since the contribution per profit for product A is the highest but this assumption can be wrong. This is because produce a product A required 6 machine hours, whereas product B required 2 machine hours and product C required 1 machine hours only. The company can concentrates on producing 3,000 units of product B and C respectively and still have machine hours left to produce product A. In other words, if the company only concentrates on produce the product A, there will no machine hours left to the company to produce B and C. In order to maximize the companys profit, we should use limiting factor to calculate the greatest possible contribution per profit for each product and rank profitability of the product to obtain the optimum production plan. (b) Explain the techniques that have been developed to assist in business decision- making when single or multiple limiting factors are encountered (16 marks) Single limiting factor- Limiting factor analysis When single limiting factor are encountered, we have to use limiting factor analysis to help companies to identify the scarce resources and maximize profit by using the best combination of available resource. In limiting factor analysis, we should identify the bottleneck resources first. Secondly, we should calculate the contribution per unit for each product. Next, we should calculate the contribution per unit of the bottleneck resource for each product. After we get the contribution per unit of bottleneck resource, we can rank the products of the contribution per unit of bottleneck resource. Finally, we can allocate the resources from the highest contribution per profit to the lowest contribution per profit by the ranking. By doing so, we can obtained the greatest possible profit when resources are limited by single limiting factor. Example 2: X Y Machine hours per units 3 hours 4 hours Sales demand 2,000 units 3000 units RM RM Selling price 32 50 Less : Direct Material 10 20 Direct Labour 5 8 Variable Overhead 5 8 20 36 Contribution 12 14 The supply of materials for the period is unlimited, but the machine hours are limited to 15,000 hours. In order to maximize the profit, we should using limiting factor analysis to solve the problem when there is only one limiting factor. Step 1: Identify the bottleneck resource. At sales demand level: Sales demand Machine hours per unit Total machine hours X 2,000 units 3 hours 6,000 hours Y 3,000 units 4 hours 12,000 hours 18,000 hours Thus, machine hours are the limiting factor. Step 2: Calculate the contribution per unit for each product. The contribution has been given at the above. X Y Contribution per unit RM 12 RM 14 Step 3: Calculate the contribution per unit of the bottleneck resource for each product. To calculate the contribution per unit of the bottleneck resource for each product, the formulae is: Contribution per units of the machine hours = Contribution Machine hours Product X = RM 12 3 hours = RM 4.00 Product Y = RM 14 4 hours = RM 3.50 Step 4: Rank the products from the highest contribution per machine hour to lowest contribution per machine hour. Production should be concentrated on product X first, up to maximum sales available, then product Y. Step 5: Finally, allocate the available resources using that ranking that we decided at step 4 and calculate the maximum contribution. Production plan Units produced Machine hours per unit Total machine hours Balance of machine hours 15,000 hours Product X 2,000 units 3 hours 6,000 hours 9,000 hours Product Y 2,250 units 4 hours 9,000 hours So, the maximum contribution is as follow: RM Product X ( 2,000 units x RM 12) 24,000 Product Y (2,250 units x RM 14) 31,500 55,500 Multiple limiting factors- Linear programming We can use limiting factor analysis when there is one limiting factor. However, when there is more than one of scare resources which restricts organisations activities, we can use linear programming to solve the problem. Firstly, we must defined the variances when we using linear programming. After this, we can define and formulate the objective. Thirdly, we can formulate the constraints to formulating the problem. Next, we must draw a graph to identify the feasible region and we can get the optimum production plan from the graph. Finally, we can solve the problem and get the maximum contribution by doing so. Example 3: A B Contribution per unit RM 20 RM 10 Machine hours per unit 6 hours 3 hours Kilos per unit 4 kilos 8 kilos Maximum available : Machine hours = 18,000 hours Kilos = 24,000 kilos What should be the production plan? To answer the example 3, we should use linear programming to get the optimum production plan because there is two or more of scarce resources. Step 1: Define the variances Let x = the number of units of the product A. y = the number of units of the product B. Step 2: Define and formulate the objective function. The objective is to maximize the contribution C, given by: Maximum contribution = 20 x + 10 y Step 3: formulate the constraints. The limitations here are machine hours and kilos. For the machine hours, product A required 6 hours and product B required 3 hours machine hours. So, total machine hours required = 6 x + 3 y For the kilos, product A required 4 kilos and product B required 8 kilos. So, total kilos required = 4 x + 8 y Constraints Utilised Available Machine hours 6 x + 3 y Ë‚ 18,000 Kilos 4 x + 8 y Ë‚ 24,000 Step 4: Draw a graph and identify a feasible region. For the equation 6 x + 3 y = 18,000 machine hours When x = 0, y = 18,000/ 3 = 6,000 When y = 0, x = 18,000/ 6 = 3,000 Draw a straight line between the point (0, 6000) and (3000, 0) on the graph to represent the line for machine hours constraint. For the equation 4 x + 8 y = 24,000 kilos When x = 0, y = 24,000/ 8 = 3,000 When y = 0, x = 24,000/ 4 = 6,000 Draw a straight line between the point (0, 3000) and (6000, 0) on the graph to represent the line for kilos constraint. The constraints can be show as below: The original constraints were Step 5: Determine the optimal solution Calculate the contribution earned at each point P, Q and R Point P = RM 20 (0) + RM 10 (3,000) = RM 30,000 Point Q = RM 20 (2,000) + RM10 (2,000) = RM 60,000 Point R = RM 20 (1,500) + RM10 (0) = RM 30,000 Point Q gives the maximum contribution. Step 6: Answer the question The optimal point is at x = 2,000 and y = 2,000. This gives a maximum contribution of C = (20 x 2,000) + (10 x 2,000) = RM60, 000 (c) Explain the management idea known as throughput accounting. State and justify your opinion on whether or not throughput accounting and limiting factors are the same thing. (18 marks) To reduce companys cost and improves the profitability, every companys managers are using cost accounting to help them on decision-making. Theory of constraints (TOC) or Throughput accounting (TA) is another method for decision making others than Standard Based Costing, Activity Based Costing and Marginal Costing. TOC/TA is new management accounting approach based on factors identification when constraints are restricts companies to achieving their goals and hence reduces companys profits. Throughput accounting is used when there are only few constraints, normally just one. The constraint can be a resource, company policy or management mindset. According to Goldratts ideas, TOC is forecasting on a limit capacity at certain critical points in any production plan. TOC can maximise organisations profit by increases the speed of producing through an organisation to eliminating bottlenecks. Additionally, throughput accounting is not costing because it does not allocate all expenses (variable and fixed expenses, including overheads) to the products and services. Thus, throughput accounting helps managers to get better management decision in order to improve organisations profits by three measurements. They are: Throughput (T) is the rate that company produces goal units. When the goal units are money, throughput is net sales (S) less total variable costs (TVC), usually is cost of raw materials ( T = S TVC ). However, T exists when there is only one product or service sold. Besides, finished goods of inventory in a warehouse are not count because it has not yet sold. Operating expenses (OE) is all others expenses except the total variables cost that used to calculate the throughput. Basically, OE is total cost to operating the production system. Fixed or partially fixed costs no difference in throughput accounting. On the contrary, there only have either total variable cost or operating expenses in throughput accounting. Examples for OE include maintenance, utilities, rental, etc. Investment (I) is total amount of money that invest in a new system to enhance its ability to improve the capacity, for examples machinery, inventory, building, and other assets and liabilities. Therefore, throughput accounting use difference formulas to make difference types of accounting decisions by combined the throughput, total variable costs and operating expenses: Net profit  (NP) = Throughput Operating Expense = T-OE Return on investment  (ROI) = Net profit / Investment = NP/I Productivity  (P) = Throughput / Operating expense = T/OE Investment turns  (IT) = Throughput / Investment = T/I We can use the above formulas when making a decision that related to changes in revenue, expenses or investments to get the right decision, which must generate a positive answer from one out of three questions below: Does it increase throughput? Does it reduce operating expense? Does it improve the return on investment? Finally, there are five steps in the TOC to help managers maximize the throughput which causes them to achieve organisations goals. The five steps are as follows: Identify the system constraints. There is an internal constraint? For example, in production, engineering or planning. There is an external constraint? For example, in the market. The constraints a resource or a policy? Decide how to maximise the output from the constraint. Prepare all other activities subject to this decision. While Non-constraints need to be subject to constraints. Consider the appropriate level of resources once the resource constraint has been identified. Therefore, the capacity constraints can be improved. Enhance the systems constraints. Once the constraint has been corrected, return to Step 1 to determine the next most serious constraints and duplication. In my opinion, throughput accounting and limiting factor is not the same thing but there are similarities and differences in between throughput accounting and limiting factor. For example, throughput accounting and limiting factor are using to assist companies to identify bottleneck resources instead to maximize companies profits. However, throughput accounting is used when there are very few constraints; often just one but limiting factor is used when there are one or more than one constraints. Besides, limiting factor is focus on working to obtain greatest contributions while throughput accounting is focus on the premise that the limited capacity in some critical point of any production plan. In addition, limiting factor maximise the organisations profit by using the best combination of available resources but throughput accounting is maximise the profit by increase the producing speed through organisation to eliminate bottlenecks. Throughput accounting calculates the products throughput as the selling price minus all variable costs. Variable costs or in another words cost of materials in throughout accounting included direct material costs only, labour and overhead costs are fixed and categories to total factory costs. In contrast, limiting factor calculated by sales price minus variable costs to get the contribution but variable costs in limiting factor are including the labour and overhead costs, this is difference from throughput accounting.

Life Outside Our Biosphere :: essays research papers

Life Outside Our Biosphere The fragile balance of the Earth's ecosystem is constantly being disrupted. Overpopulation is placing heavy strain on the world's resources. We are burning all our fossil fuels to create the energy we need, and clearing our rainforests to make enough farmland to feed everyone. The ozone layer is slowly eroding, exposing us to harmful UV light. The room we have on this planet is just enough to provide for our population now! As the population grows, we will find ourselves more and more crowded, with no room left to expand. Solution: Transfer part of the population off the Earth, to colonies established either on other planets or on orbiting space stations. This will lessen strain on the world's land resources by providing more agricultural area, and will help solve problems associated with overcrowding. In our solar system, a few planetic possibilities exist for colonization. Mars, one of our closest neighbors, was previously a prime choice until it was explored more in depth. Scientists have now found it to be a red, rocky, barren desert with little atmosphere, no water, and containing no life. If Earthlings were to settle on Mars, we would remain totally dependent on the Earth's resources. Another close planet is Venus, the second from the sun. This "sister planet" of Earth proved to have extremely hostile conditions. Scientists were hopeful when they found traces of water vapor in the upper atmosphere, but were disappointed when concentrations of sulphuric acid were discovered mixed with the water. Venus has surface temperatures of around 600 degrees Fahrenheit, and an atmosphere one hundred times as thick as the Earth's. (This produces pressure equivalent to pressure two miles under water on Earth.) These conditions project a less than comfortable life on Venus. The Moon has held Man's curiosity since we were created, leading to such missions as the Apollos. These space missions have taught us a lot about what life on the moon would be like. The moon has little to offer us in the way of settlement: it has little to no atmosphere, and only one sixth of the gravity of Earth. Although the moon might not be the best place for colonies to settle, it would be an excellent source of resources for nearby space stations. ( Scientists can extract oxygen from the rocks, and glass, aluminium, and other metals as well.) Space stations orbiting in the past have been very dependent on the Earth's supplies for construction and maintenance. The Soviets have launched a brigade of structures called Salyuts. In fact, one of their cosmonauts has lived in space for more than 235 days! They supplied the Salyuts by shuttle

Hawaii Coffee Company Essay

I. Trading Position The company is well known for providing customers with quality grinded coffee in retail grocery format. Customers of the company are stores and coffee shops. The company should maintain this position because it is the most profitable for the company. However, there are also risks in the format. Selling in large packages will generate sales discount that will reduce corporate profit. II. Brand Decisions I believe that the company should maintain the presence of the Royal Kona brand because it means less pressure for the Lion Coffee brand. In other words, the two brands can help each other (financially or strategically) from time to time. III. Discount Selling I do not think it is possible to reduce the amount of discount selling for Lions Coffee Brand because the company sells in retail format where consumers will most likely want to get discounts from large amount of purchase. However, if conditions generate the necessity for such reduction, the price of coffee should be enhanced to cover the discounts given to special customers. This can be performed by using the numbers from previous period. Thus, the increase in price can be matched to the amount of discount given in the last period. There are also variations in the way we eliminate the looses from discount selling. For instance, the price increase could be based on average discount given in the last three years, etc. IV. Expanding to the Mainland Expansion to the mainland could generate enhanced market share if performed diligently. On the other hand, the wrong entry method could generate losses due to poorly calculated investments. First, manager of the expansion project must have thorough understanding on the coffee market in the mainland. A part of this is elaborated in the case study. The market is somewhat different with the Hawaiian market because in the mainland, people prefer to buy coffee beans and grind them in their houses and stores. In Hawaii on the other hand, there are significantly larger portion of the grinded coffee sales. Another difference of the coffee market in Hawaii and in the mainland is the nature of the competition. In Hawaii, the largest competition comes from drug stores and convenience stores. In the mainland on the other hand, competition comes from other coffee-selling companies like Starbucks, etc. In a sense, competition in the mainland exists in wider variation compare to the Hawaiian market. One of the upsides of such an expansion is the generation of additional markets that will relief the pressure from existing markets. Furthermore, the establishment of a presence in the mainland will generate knowledge sharing between the Hawaiian market and its subsidiary in the mainland. On the other hand, the downside of such an expansion is the unprepared system to face a considerably different business environment. The company might have to face considerable challenges from competitors and the increasingly demanding customers in the mainland. V. Starbucks Starbucks as the trendsetter in the coffee industry still have considerable influence for the company. In a sense, all products produced within the industry will be compared to Starbucks coffee. In the light of this condition, it is quite unwise to compete directly with the company. However, recent articles regarding the retail coffee market indicated that there are still plenty of rooms for development. Furthermore, analysts also stated that the retail coffee market has quite a unique appeal for investors. Despite the effects of popularity on sales, consumers of coffee are not ‘fanatics’ like in other industries. In a sense, there are still wide opportunities for development and winning the competition against others if one has the appropriate quality to please visitors (Duffy, 2007). VI. Opportunities and Threats Opportunities for the Hawaii Coffee Company are generated mainly from the nature of the industry which is always on the look for new tastes and new coffee experience. Threats on the other hand, come from the lack of knowledge on how to manage the retail coffee business. Some of the important points that deserve attention in order to avoid threats and generate opportunities include: Â · Designing the business plan One of the most frequent mistakes in managing the retail coffee business that could lead to failure is the lack of flexibility regarding corporate business plan. In a sense, managers should realize that they could never be done with the business plan. There are always little details that require attention and business change. Inability to understand this need is a threat toward corporate long-term survival. Â · Budgeting Studies indicated that 50% of new startups failed in the first three to five years. The reason of this failure is the lack of business expertise and insufficient funding. Therefore, the lack of a sufficient funding is categorized as a considerable threat for the coffee business. Â · Choosing the Location Most business understands that location is a crucial aspect of business endeavor. However, managers in the coffee business should understand that location is a critical determinant for business success or failure. The lack of ability in choosing the right location for business is a notable threat. Â · Understanding the Products Customers in the present day are much more critical than those of the old days. Tastes, cleanliness, quality of services are all under critical observation of visitors. Therefore, present day managers of coffee retailers must understand various aspects that would influence how customers perceived the products and services provided by the company. For instance, health issues are gaining increasing attention, therefore health considerations in designing coffee mixtures is important for business survival. The lack of comprehension toward the products and services offered and their implication to customers is a threat for the retail coffee business (‘Coffee Industry Goes Green’, 2007). Â · Knowing Customers A good product for a single segment could be horrible for other segments. Companies should never generalized their product and hope for a piece of all markets. There is always the need for targeting a certain segment of the market and focuses on developing products and services to meet the preferences of the segment. The lack of knowledge over the targeted segment could be a significant threat for corporate growth and survival. Â · Investing in Barista Barista and waiters are the ones who interact directly with customers. These are the people where managers put their faith upon. If a manager realized this, then he/she should realize the importance of investing into baristas and waiters. Training, bonuses and other types of compensation are important for the business. Ignoring Baristas is a significant threat for success in the retail coffee business.

Ways of KNowing

WHEN Is a focus on the primary medical management of women's health throughout the phases of a man's life. Many aspects of a woman's life are variables that will affect her general health and wellness. For example, relationships, children, career, family, finances, environmental factors, spirituality, and other influences collectively impact a woman's health and wellness. In my own nursing experience, I recall a difficult client care situation that perplexed me with serious ethical questions and allowed me to unfold a â€Å"bigger picture† of the woman's life.This woman contracted HIVE during her first sexual encounter at the age on nineteen. I had the privilege of knowing her when she was the age of thirty-three which for her was the end of her life due to the disease processes. I spent a good deal of time with her In clinical practice and came to a full understanding and appreciation of her life story but not at first. I created many barriers for myself and for her with resp ect to vast commodities and clinical needs beyond comparison to many other patients I had encountered.The barriers were created because of my intolerance and objectivity I had created against the WAITED population. I learned later that she was the loving mother of a child that she could not physically see because she had lost her eyesight. She was alone. She was abandoned by the father of the child who was the carrier of the HIVE she had contracted. She was angry. She was scared. She was mistreated and abused by her family and the system. My moment of knowing myself finally came when I was able to see myself as being this person.She could have been anybody life story. During this time I was able to re-evaluate my personal feelings and biases and this particular tuition brought to fruitful a nurse that was less Judgmental, more understanding, more tolerant, and most Importantly more knowing. This happened long before I knew there was Integrated Theory and Knowledge Development in Nur sing. All the while, we nurses have been developing ways of knowing and like many of my fellow undergraduate nurses, I did not acknowledge the term â€Å"Knowing† in the sense of an art.Former clinical experiences have influenced how I acquire knowledge in my latter clinical practice. I use an integrated approach to the collection and analysis of ATA from personal, ethical, and empirical perspectives. Personally, I am aware that I am human and can easily become consumed in opinions and prejudices. I understand that ownership of a prejudice in nursing creates barriers that will not allow the nurse patient relationship to flourish. The nurse's failure in realizing the self as a potential barrier Is also the nurse's failure In delivering the most therapeutic and holistic care possible.I consider psychosocial, demographic, ethnic, cultural, and/ or religious factors that may bear weight on a therapeutic plan of care. I pay attention to facial expressions, educational level, langu age, and family members. Is religious practices that prevent certain treatments? Is the patient in pain? These are important questions that I ask or observe for gathering information and formulating a specific plan of care. What can I do as the primary nurse to be part of a therapeutic clinical plan of care? What can I say to add words of comfort in times of fear?How can I be proactive in the community to raise a level of awareness concerning senseless acts of violence or the spread of disease and infection? Am I using the best possible aseptic techniques to facilitate the most optimal outcomes during wound care and other invasive procedures? A combination of clinical objectivity, personal knowing, and ethical/disciplinary knowing are utilized during clinical practice to ensure I deliver the best care I can to the patients that I serve. The Phenomenon of Interest that I would like to further examine is as follows: Investigating the quality of life and health in infertility. Ways of Knowing I choose to talk on this essay about how they have an Impact on my process of acquiring knowledge are: 1) Emotion 2) Memory 3) Reason I will start with emotion. I believe emotion has a great role on all individuals' process of acquiring knowledge. That's because emotion Is Interfering in our choices at all moments.For example: When I started writing this essay I had to choose three from seven ways of knowing, and my emotions play a key role in this choice because I ended up choosing the ones I like the best, and now I will write a completely different say from which I would if I had chosen any other of the seven ways of knowing and this will have an impact on my process of acquiring knowledge. Another daily example of when emotion comes into its defining role is when we come into the position of having to choose where we are going to eat, at which restaurant.Emotion might lead us to choose our favorite restaurant other than trying out a new restaurant and this is avoiding us to try o ut new experiences, learn new food tastes and therefore emotion again has an impact on my/everybody process of acquiring knowledge. However emotion might also have a positive impact on ones process of acquiring knowledge. For example, I once traveled to New Zealand and had the chance to bungee Jump. My parents told me not to jump, they were scared that I could hurt myself Jumping, but my emotions told me that I should Jump, that It would be a good experience, something new.And so I did. Exposed myself to something new and therefore learned something, acquired knowledge. And all this positive acquiring of knowledge was only possible because my emotion told me to jump, to try something new. I believe memory has a very negative role on an individual's process of acquiring knowledge. That's due to the fact the many times people try something out and have a negative experience and this first negative experience stays in their memory and blocks them from trying this actively again and pos sibly having a positive second experience.I myself have many example of a blocking first negative experience. For example: When I was a kid, I tried this Russian food called â€Å"standoff' once and didn't like it, because of this experience I have never tried it again and this has avoided me from possibly having a positive second experience and possibly liking the dish very much, but the memory from the first negative experience has blocked me from ever having the second try. However memory can have some positive effects on an Individual's process of aqualung knowledge.For example: You might not have seen a friend for a long time, and you pass by him on the street. If it wasn't for your memory you might not recognize him and call his attention so that you two could meet each other after so many years and chat. If it wasn't for your memory (which allowed you to recognize your friend) you would not be able to meet him and chat with him, therefore you would not learn what he has been up too In the last few years.This recognition allowed an encounter which opens has been up too in the last few years). Reason is very similar to emotion, they are linked in a way, some say they are opposites. Reason is present in every decision we make. Using the example from emotion about the restaurants, reason might be present. For example: You might chose between restaurant A and restaurant B because restaurant A serves a type of food you like the best, that's reason involved in your Judgment.But how can reason affect your process of acquiring knowledge? Well, when studying for a test, you might be undecided whether to study from a book or study from the internet. When taking this decision you will (maybe even unconsciously) use reason to decide whether to study from a book or from the internet, and when you do so you will then have effectively affected your process of acquiring knowledge, as you will now be acquiring knowledge for your test from a different source.One personal example of how reason has affected my process of acquiring knowledge was when I was undecided whether to buy a book called â€Å"How to rap† or a book called â€Å"The www-tang manual†. I used reason on deciding which book to buy, Judging the pros and the cons of each book. And I finally decided to buy â€Å"How to rap†. This truly had an impact on my process of acquiring knowledge because I am now acquiring knowledge from the book â€Å"How to rap† but if my reason process had decided that â€Å"The www-tang manual† was a better book then I would be acquiring knowledge from â€Å"The www-tang manual†.Therefore reason helped me choose between two different sources of knowledge and now I am acquiring knowledge from one of them and not the other, therefore my process of acquiring knowledge has be affected. Reason might not always make you make the best decisions, it all depends on how you're reasoning process is made, but it surely happens in every decision we cake, Just like emotion. As a conclusion, I believe that all seven ways of knowing has an impact on an individual's process of acquiring knowledge.Some might be positive sometimes and some might be negative sometimes, but they are always taking a role, no matter if positively or negatively in or decisions and in or process of acquiring knowledge. The seven ways of knowing are present in or day to day lives (as seen in the examples given) and therefore it this important to understand how these impact our process of acquiring knowledge so that we can have better control of the effect these take in our life.